Business DX EC Site - Case Study

Transforming How You Interact with Your Customer

Case Study #1

Case of a Tool Manufacturer Client
Expanded its reach to a wider audience, especially to more prospective customers.
Digitally transformed workplace by effectively analyzing their sales data.

Case Study #2

Case of an Inspection Equipment Manufacturer Client
Successfully integrated EC Site and other tools to automate their workflow.

Issues & Needs of Client Before the EC Site

Competitors are staring to roll out with their EC Site and we do not want to be behind them.
Want to automate workflows that involve smaller-sized customers.
Existing system is extremely complicated and renewing it would be very expensive.
Worried about if EC Site can handle so many products being offered.

Implementation and Its Effect

Designed storefront with Shopify. Improved UI/UX by installing product search add-on.
Integrated the EC Site and the existing backend system without altering anything from the existing system. Successfully integrated backend and frontend quickly and seamlessly.

Case Study #2 : Client B (Inspection Equipment Manufacturer・20 employees）

Issues & Needs of Client Before the EC Site

It is expensive to maintain the existing EC Site. Product search function on the EC site is not user-friendly.
Manually manages orders, stocks, shipping, and invoices, which overcomplicates the workflow. Planning to reduce # of manual work to simplify the workflow.
Inquiries from customers are all responded by employees. Customer service quality varies by how busy their employees are.

Implementation and Its Effect

Successfully automated workflow by integrating EC Site, Kintone, and RPA.
Not only simplifying the correspondence to customers, but they also automated order processing workflow by using an application being offered from KDDI America.
By automating the workflow, they increased not only efficiency of their work, but also their accuracy, too. EC Site implementation ultimately increased the quality of their work.