There is no need for you to go fully e-commerce oriented when implementing an EC Site. You always have an option of keeping the traditional in-person sales approach to certain customers which prefers in-person interactions. Just navigate customers who prefer simple, yet sophisticated interaction towards the EC Site to maximize customer satisfaction.
You can also choose to direct only small-sized customers towards your EC Site to minimize repetitive tasks while maximizing your work productivity.
When your EC Site is being launched, KDDI America will fully support you throughout the journey with incentive plans to ensure seamless transition from the traditional sales tactics to a modernized EC Site.