Omni-Channel Messaging Service
Deliver your message to customers through multiple channels
Utilizing various communication platforms (SMS,RCS,LINE,Facebook messenger, Whatsapp,Chatbot,IVR..and more) to deliver your messages to the end user efficiently and more reliably.
Extend Reach Capability
Reach customers through multiple channels.
We deliver messages from enterprise to end user more reliably.
Embrace interactive communications
Initiate communication with the end user from both sending and receiving.
Enhance engagement with end users.
Observe and Review results
Visualize delivery results and reaches.
Utilize data to provide customers with effective content and approaches.
Voice and multilingual support
Communicate with end users not only by message but also by voice.
Supports multiple languages including English, Japanese and more.
Contribute to improving customer satisfaction by providing a wide rage of solutions such as IVR and Automatic calling system.
How to deliver message
There are two types of delivery methods:
Connect to our messaging platform through API and deliver message from the corporate system.
Publish the URL of the submission portal, log in to the portal and deliver message.
Campaign launch and coupon distribution by SMS with high delivery and open rates. In addition to SMS, RCS and application-based message services can be delivered. You can intuitively appeal to end users by combining multimedia such as text, images, videos, and audio.
By incorporating “Common questions” sent to customer support center integrated with the chatbot AI, it is possible to enable end user self resolution. End users can ask questions easily, leading to enhanced customer engagement.
Business improvement by IVR
Automatically sorts inquiries from customers to companies according to the content. Simple contents such as information requests are answered via SMS distribution or email. Contents that cannot be handled programmatically are guided to the operator. Improve customer satisfaction by optimizing operators.
KDDI America staff is available for service requests, installations and other inquiries.
Get it now
For more information about our long-distance and international calling services, please contact a KDDI representative.
Omni Channel Messaging Solutions
1. Bank Statement notifications / Questionnaire after an accident
Bank, Insurance company
Send Bank SMS notifications to the end users to reduce the risk of delayed payment and response.
Provide instant and appropriate support after an accident with quick SMS questionnaire.
2. Additional tour offer
Text customers with a hot deal or special tour offer during the travel.
3. SMS chat for customer support
Simple contents such as information requests or customer inquires are answered via SMS distribution. Contents that cannot be handled programmatically are guided to the operator.
4. Coupons & Promo codes / Appointment Reminders
Restaurant, Retail, Hair & Beauty
Send special coupons via text message to
Send text messages to the end users to remind them of an upcoming appointment or reservation.
5. Job opportunity follow-ups
Send messages to inform candidates of New Job Opening.
Enhance real-time communications with job seekers.