Business Support Tools Omni-Channel Messaging Service

Deliver your message to customers through multiple channels

About

Utilizing various communication platforms (SMS,RCS,LINE,Facebook messenger, Whatsapp,Chatbot,IVR..and more) to deliver your messages to the end user efficiently and more reliably.

Benefit

Extend Reach Capability

Reach customers through multiple channels.
We deliver messages from enterprise to end user more reliably.

Embrace interactive communications

Initiate communication with the end user from both sending and receiving.
Enhance engagement with end users.

Observe and Review results

Visualize delivery results and reaches.
Utilize data to provide customers with effective content and approaches.

Voice and multilingual support

Communicate with end users not only by message but also by voice.
Supports multiple languages including English, Japanese and more.
Contribute to improving customer satisfaction by providing a wide rage of solutions such as IVR and Automatic calling system.

How to deliver message

There are two types of delivery methods:

Connect to our messaging platform through API and deliver message from the corporate system.
Publish the URL of the submission portal, log in to the portal and deliver message.

Use case

Campaign announcement

Campaign launch and coupon distribution by SMS with high delivery and open rates. In addition to SMS, RCS and application-based message services can be delivered. You can intuitively appeal to end users by combining multimedia such as text, images, videos, and audio.

Chatbot

By incorporating “Common questions” sent to customer support center integrated with the chatbot AI, it is possible to enable end user self resolution. End users can ask questions easily, leading to enhanced customer engagement.

Business improvement by IVR

Automatically sorts inquiries from customers to companies according to the content. Simple contents such as information requests are answered via SMS distribution or email. Contents that cannot be handled programmatically are guided to the operator. Improve customer satisfaction by optimizing operators.

Customer support

KDDI America staff is available for service requests, installations and other inquiries.

Get it now

For more information about our long-distance and international calling services, please contact a KDDI representative.

With a 14-day free trial you get service

Apply for free trial

SMS and email channels enables for communication via Web Interface or API connection.
Improve your BtoC, BtoB communication and enhance customer engagement by utilizing Omni channel messaging service.

Omni-Channel Messaging Service eBook can be downloaded for free

Learn how BtoC and BtoB industries are using omnichannel communications to reconceptualize customer experience

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