Network Management Service

One-stop network monitoring and maintenance

With our Network Management Service, we monitor and manage the devices on your WAN or LAN and respond to any downtime issues that arise, greatly reducing your network management burden.

KDDI America's network management service provides 24x7 device health monitoring, keeping a constant watch over the status of your network. When incidents occur, we provide a comprehensive response, including troubleshooting, progress reports to customers, and contacting manufacturers for servicing. Furthermore, our customer portal enables you to visually see the status of your monitored devices.

24-hr, 365-day system monitoring

24-hr, 365-day system monitoring

24x7 monitoring of your servers, routers, switches, etc. for malfunctions. We can provide device replacement and help for any affected parts of your network.

Incident response

Incident response

We locate where faults occurred, report response progress to you, contact manufacturers for servicing, refer to past examples as necessary, and minimize downtime.

Response for malfunction inquiries

Response for malfunction inquiries

One-stop response to system administrators' inquiries about faults or other issues.

Dedicated customer portal

Dedicated customer portal

Real-time display of alerts, incident status, and resource statistics for monitored devices

See the status of your IT infrastructure and increase its performance

We monitor and maintain your IT infrastructure, be it cloud-based such as an Azure or SD-WAN setup, or be it an on-premises installation at one of your locations. We support a wide variety of networks for your location-to-location WANs as well, such as IP-VPN and SD-WAN.

See the status of your IT infrastructure and increase its performance

Service menu

Services Service Levels
Lv0 Lv1 Lv2 Lv3
Support Customer portal access
24x7 proactive monitoring
Unlimited number of incident responses
Backlog service account provision -
Posting alert messages to Backlog -
Support by email -
Support by phone (in emergency malfunction situations) -
Monitoring Device health monitoring
Resource monitoring
Log monitoring -
Traffic monitoring
Maintenance Malfunction level 1 response (restart) - -
Remote support - -
Malfunction level 2 response (investigate/fix) - -
Analyses by vendors - - -
Server starting/stopping - - -
Patch application (OS/middleware) - - -
Middleware upgrading - - -

Leave it to us at KDDI America

KDDI America provides a multitude of network services, from site-to-site network connections to Internet access. We also can support you in creating secure, zero-trust networks. Please feel free to contact us for more information.

Contact Us

If you have questions about prices and product details, please contact us at:

1-866-348-3370

Office Hours:9:00~17:00 (Eastern Time)
(Closed Saturdays, Sundays, and National Holidays)

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Contact Us

1-866-348-3370

Office Hours:9:00~17:00 (Eastern Time)
(Closed Saturdays, Sundays, and National Holidays)

Inquiry Form