• Home
  • Privacy Policy


Effective May 25, 2018

KDDI America, Inc. has implemented the following Online Privacy Policy. This Privacy Policy (the "Policy) outlines the information KDDI America will collect and how we will use that information. KDDI America has a long-standing tradition of recognizing and protecting the privacy of customers who use its telecommunications networks. KDDI America maintains strict customer information privacy policies and uses the most recent industry standard technologies to safeguard customer information and communications from unauthorized intrusions.

KDDI America is aware that the growth of online services, including Internet services, has created additional privacy concerns, particularly for consumers. Online privacy concerns focus primarily on the protection of "customer identifiable" information which an individual reasonably expects to be kept private. As the term suggests, "customer identifiable" information is information that, when referenced to an individual identifies that individual, such as, a customer's name, address, and e-mail address.

Some Internet users also want to know who can learn about what they do on the Internet, even though their online behavior is not directly linked to any information that identifies an individual. For example, advertisers may observe whether visitors to a website take any kind of action in reply to online advertising without knowing who those visitors are.

Today it is common practice and often a necessity for companies, governments, and other organizations to collect customer identifiable information in order to conduct their business and offer services. For example, a telecommunications provider may collect customer identifiable information, such as name, address, telephone number, and a variety of other information in the course of billing and providing telephone and/or internet services to a customer. Consumers signing up for an Internet access service, for example, are usually asked to provide name, address, telephone number and credit card and other information that is typical when the consumer orders a product or service. Similarly, business web sites may ask visitors to supply information about themselves, particularly when information, services and/or merchandise are requested, but often simply to be able to better target the company's services to the customer's interests and requirements.

How KDDI America Protects Your Privacy Online

Collection and Use: KDDI America does not directly track any visitors who interact with our website(s), via cookies, KDDI America therefore does not respond to Do Not Track (DNT) signals.

Nevertheless, KDDI America’s website(s) may indirectly collect cookies (“session identifiers”), through third-party webmasters, such as Google Analytics, none of which are personal identifiable information. The collection of cookies by such third-party webmasters shall be governed by their respective privacy policies.

KDDI America will collect and use customer identifiable information, only if provided by a customer, for the subscription to a KDDI America online service, for billing purposes, to provide and change services, to anticipate and resolve problems with your services, and/or to create and inform you of products and services that better meet your personal and/or business needs. This means that KDDI America may use your customer identifiable information, in conjunction with information available from other sources, to market new services to you that we think will be of interest to you, but we will not disclose your customer identifiable information to third parties who want to market products to you.

When you revisit our website(s), the cookies allow the site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However some websites features or services may not function properly without cookies.

A detailed explanation regarding Google Analytics’s cookies may be found at:


Furthermore, Google Analytics’s collection of cookies is covered by Google’s privacy policy, which may be found at


Disclosure: KDDI America will not use and/or share any cookie related information with any third parties without first obtaining your consent. Furthermore, KDDI America will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for a KDDI America online service -- including customer names and addresses -- without the consent of the customer.

Notwithstanding anything contained herein to the contrary, KDDI America may at times be requested to disclose your customer identifiable information, without obtaining your consent and/or without informing you of the disclosure, pursuant to court orders, laws, statutes, subpoenas, and other related reasons.

Marketing Practice: From time to time a customer may receive direct marketing communications from KDDI America in connection with KDDI America services. KDDI America(a) may contact the customer directly with marketing messages about KDDI America services, and (b) may use customer identifiable information obtained from that customer's registration for or use of an online and/or any other services to contact that customer with marketing messages about any other KDDI America products or services. A customer may receive such messages by e-mail, by mail, or by telephone. Customer-identifiable information which a visitor volunteers at one of the KDDI America Websites to order any KDDI America services will be protected just as if the information had been provided under more traditional ways of ordering that service.

Security: KDDI America has implemented technology and security features and strict policy guidelines to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

E-mail Contents: KDDI America will not read or disclose to third parties private e-mail communications that are transmitted using KDDI America services except as required to operate the service or as otherwise authorized by law.

Improper Conduct: KDDI America may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens KDDI America's network or otherwise violates the customer agreement for that service.

Account Information: KDDI America shall honor requests from customers to review all customer identifiable information maintained, which currently consists of your name, address, e-mail address, telephone number and/or billing information, and will pursuant to the customer's request correct any such information which may be inaccurate.

Customer Concerns: If you have submitted personally identifiable information through a KDDI America Website or via other means, and would like that information updated and/or deleted from our records or require additional assistance, please contact us at our email address privacy@kddia.com. We will use reasonable efforts to update and/or delete this information from our existing files and to assist you in any other manner.

Changes in Practices: KDDI America will use reasonable efforts to keep this Policy current. The company will inform you of any changes that we make via our Websites.

Changes to the Policy

We may change this Policy from time to time. The most recent version of the Policy will always be posted on the KDDI America Website, with the "Effective Date" posted at the top of the Policy. We may revise and update this Policy if our practices change, as technology changes, or as we add new services or change existing ones. If we make any material changes to our Policy or how we handle your personal information, or we are going to use any personal information in a manner that is materially different from that stated in our Policy at the time we collected such information, we will give you a reasonable opportunity to consent to the change. If you do not consent, your personal information will be used as agreed to under the terms of the privacy policy in effect at the time we obtained that information. By using our Site or services after the Effective Date, you are deemed to consent to our then-current privacy policy. We will use information previously obtained in accordance with the Policy in effect when the information was obtained from you.

Additional Privacy Protections for Children Using the Internet

KDDI America recognizes that children, including young teens, may not be able to make informed choices about personal information requested online. Accordingly, KDDI America does not target children or teenagers (younger than eighteen years of age) for collection of information online. KDDI America does not solicit or collect customer identifiable information targeted at children and teenagers under eighteen and does not allow anyone else to do so on a KDDI America Website.

If a child has provided us with personally-identifiable information without the consent of a parent or guardian, a parent or guardian of that child should contact us immediately. We will use reasonable efforts to delete the child's information from our existing files.

Finally, KDDI America complies with all Federal laws and regulations, including the Children's Online Privacy Protection Act ("COPPA"), which requires the consent of a parent or guardian for the collection of personally identifiable information from children under 13 without the consent of a parent or guardian. You may learn more about COPPA by visiting http://www.ftc.gov/ogc/coppa1.htm

Additional Privacy Protections for European Economic Area Residents

If you reside in a country in the European Economic Area (EEA) and/or you are a citizen of the EEA (residing in the U.S.), then under the GDPR and applicable data protection laws you have the rights, among other things, to access your personal data, have us erase it, and/or restrict its further processing.  If you wish to access or delete your personal data (if any) maintained by KDDI America related to advertising on the KDDI America Website, you can contact us.

You also have the rights, among others, to:

  1. (i)access your personal data
  2. (ii)ensure the accuracy of your personal data
  3. (iii)the right to have us delete your personal data
  4. (iv)the right to restrict further processing of your personal data, and
  5. (v)the right to complain to a supervisory authority in your country of residence in the event that data is misused.

If you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your residence, your place of work or the place of the alleged infringement.

Contacting Us

If you have any questions about this Privacy Policy, or the practices of this Site, please contact us at privacy@kddia.com.