Last Reviewed: April 05, 2024, KDDI America has a long-standing tradition of recognizing and protecting the privacy of customers who use its telecommunications networks. KDDI America maintains strict customer information privacy policies and uses the most recent industry standard technologies to safeguard customer information and communications from unauthorized intrusions.

KDDI America is aware that the growth of online services, including Internet services, has created additional privacy concerns, particularly for consumers. Online privacy concerns focus primarily on the protection of "personal information” which an individual reasonably expects to be kept private. As the term suggests, "personally information” is information that, when referenced to an individual identifies that individual, such as, a customer's name, address, and e-mail address.

Today it is common practice and often a necessity for companies, governments, and other organizations to collect personally identifiable information in order to conduct their business and offer services. KDDI America collects personally identifiable information, such as name, address, telephone number, and a variety of other information in the course of billing and providing telecommunication services to a customer. Our business web sites may ask visitors to supply information about themselves, particularly when information, services and/or merchandise are requested, but simply to be able to better target the company's services to the customer's interests and requirements.

This privacy policy describes how KDDI America, Inc. and subsidiaries and affiliates (collectively, “KDDI,” “we” “us”) value your trust. We understand the importance of your privacy and want to ensure that you fully understand how we handle your information. This privacy policy (“Privacy Policy”) how we collect, use, disclose, and store your information to provide you with our products and services (“Products and Services”) offered through our website (https://us.kddi.com), social media accounts, marketing partners and that link to this Privacy Policy and through any of our other activities.

By interacting with these Services, you agree to this Privacy Policy. Which encompasses the collection and utilization of information according to its terms. This is KDDI’s entire Privacy Policy, and it supersedes any earlier version. It applies to information we collect from various sources and explains:

·       What information we collect
·       How we use and share your information
·       How we secure and retain your information
·       Your options and choices

California Residents: California law may provide you with additional rights regarding your personal information. To learn more about your California privacy rights, please see our California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”) Notice here.

We may collect information that identifies you or relates to you (“Personal Information”) The type and usage of this information may vary depending on the products and services we offer. We may collect Personal Information when you can contact representatives of KDDI America, order services, purchase products, make requests, or request to receive materials. When you contact us, you may be asked to provide your name, address, email address, phone number and other contact information.

In addition, we automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, etc., but in doing so we do not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the aggregate to determine how much our customers use parts of our site so we can improve our site. We may provide this statistical information to third parties, but when we do so we do not provide personally identifying information without your permission.

As part of our service, we use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive.

Generally, we use cookies to remind us of who you are and enable us to gather statistical information about usage by registered or unregistered users, research visiting patterns, and help target advertisements based on user interests, and track progress and participation in promotions.

Preference and options configurations in your browser determine if and how a cookie will be accepted. You can change those configurations on your computer if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, you may be required to re-enter your information more often and certain features of our site may be unavailable.

We may collect information from you when you interact with us and from third parties when you:

·       Inquire about payment.
·       Inquire and/or purchase telecommunication services Register for our newsletter.
·       Contact us with a question or request.
·       When you apply for a job with us

KDDI will collect and use personal information, only if provided by you, for the subscription to a KDDI America online service, for billing purposes, for employment purposes, to provide and change services, to anticipate and resolve problems with your services, and/or to create and inform you of products and services that better meet your personal and/or business needs. This means that we may use your personal information, in conjunction with information available from other sources to market new services to you that we think will be of interest to you, but we will not disclose your personal information to third parties who want to market products to you.

When applying for a job with KDDI, information collection by KDDI may include resume, cover letter, work history, reference information, education information, Information required to complete a background check and any other information.

We also collect certain information automatically when you visit our website. This information may include IP address  of your device; the type of browser, device and operating system you use; other identifiers associated with the device you use to access our websites; the pages you visit and the features you use, including dates and times; and if you navigated from or navigated to another website, the address of that website. We may also collect information through the use of cookies. When you revisit our website(s), the cookies allow the site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some websites' features or services may not function properly without cookies. The use of these tracking features is governed by Google's Privacy Policy as amended by Google. You may opt-out of this data collection by installing the Google Analytics Opt-Out Browser Add-on and Google Ad Removal Plugin. To opt-out of the collection and use of information for ad targeting, you can go to http://www.aboutads.info/choices to opt-out.

A detailed explanation regarding Google Analytics cookies may be found at:
https://policies.google.com/technologies/cookies

We retain personal information as required by relevant laws and our records retention policies and procedures and our Privacy Policy. Our established records management and retention policies ensure that personal information is disposed of after a reasonable period, considering the following criteria:

We retain your personal information for as long as needed to fulfill the business purposes set forth in this Privacy Policy, or to support our business functions and operations.

We retain your personal if we have an ongoing relationship with you or for as long as needed to provide products and services.

We retain your personal information for as long as needed to comply with our legal and contractual obligations or as necessary to defend our rights.

We may process personal information in connection with any of the following:

1.    In the course of billing
2.    To provide telecommunication services to you
3.    Responding to your inquiries and fulfilling your requests
4.    When you apply for a job with us
5.    Sending our newsletters to you.
6.    When we will have to share your information with business partners and authorized third parties as required or permitted by law.

We share your information with business partners and authorized third parties as required or permitted by law. For example, we may share your information to:

1.    Market our products or further our business relationships
2.    Prevent fraud
3.    Comply with regulatory, legal and law enforcement requests

Disclosure: KDDI America will not use and/or share any cookie related information with any third parties without first obtaining your consent. Furthermore, KDDI America will not sell, trade, or disclose to third parties any personal information derived from the registration for a KDDI America online service -- including customer names and addresses -- without the consent of the customer.

Notwithstanding anything contained herein to the contrary, KDDI America may at times be requested to disclose your personal information, without obtaining your consent and/or without informing you of the disclosure, pursuant to court orders, laws, statutes, subpoenas, and other related reasons.

Marketing Practice: Sometimes a customer may receive direct marketing communications from KDDI America in connection with KDDI America services. KDDI America(a) may contact the customer directly with marketing messages about KDDI America services, and (b) may use personal information obtained from that customer's registration for or use of an online and/or any other services to contact that customer with marketing messages about any other KDDI America products or services. A customer may receive such messages by e-mail, by mail, or by telephone. personal information in which a visitor volunteers at one of the KDDI America Websites to order any KDDI America services will be protected just as if the information had been provided under more traditional ways of ordering that service.

Security: KDDI America has implemented technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

E-mail Contents: KDDI America will not read or disclose to third parties private e-mail communications that are transmitted using KDDI America services except as required to operate the service or as otherwise authorized by law.

Improper Conduct: KDDI America may also use personal information to investigate and help prevent potentially unlawful activity or activity that threatens KDDI America's network or otherwise violates the customer agreement for that service.

Account Information: KDDI America shall honor requests from customers to review all personal information maintained, which currently consists of your name, address, e-mail address, telephone number and/or billing information, and will be pursuant to the customer's request correct any such information which may be inaccurate.

Customer Concerns: If you have submitted personally information through a KDDI America Website or via other means, and would like that information updated and/or deleted from our records or require additional assistance, please contact us at our email address privacy@kddia.com. We will use reasonable efforts to update and/or delete this information from our existing files and to assist you in any other manner.

We may change this Policy from time to time. The most recent version of the Policy will always be posted on the KDDI America Website, with the "Effective Date" posted at the top of the Policy. We may revise and update this Policy if our practices change, as technology changes, or as we add new services or change existing ones. If we make any material changes to our Policy or how we handle your personal information, or we are going to use any personal information in a manner that is materially different from that stated in our Policy at the time we collected such information, we will give you a reasonable opportunity to consent to the change. If you do not consent, your personal information will be used as agreed under the terms of the privacy policy in effect at the time we obtained that information. By using our website or services after the Effective Date, you are deemed to consent to our then-current privacy policy. We will use information previously obtained in accordance with the Policy in effect when the information is obtained from you.

Our privacy practices may vary among the states in which we operate to reflect state and local privacy requirements in such jurisdictions. These Services are not intended for use by anyone under 18 years of age. By using them you represent that you are 18 years of age or older.

We recognize that children, including young teens, may not be able to make informed choices about personal information requested online. Accordingly, KDDI does not target children or teenagers (younger than 18 years of age) for collection of information online. We do not solicit or collect personal information targeted at children and teenagers under 18 on KDDI’s website.

If a child has provided us with personally information without the consent of a parent or guardian, a parent or guardian of that child should contact us immediately. We will use reasonable efforts to delete the child's information from our existing files.

We comply with all federal laws and regulations, including the Children's Online Privacy Protection Act ("COPPA"), which requires the consent of a parent or guardian for the collection of personally information from children under 13. You may learn more about COPPA by visiting http://www.ftc.gov/ogc/coppa1.htm

If you reside in a country in the European Economic Area (EEA) and/or you are a citizen of the EEA (residing in the U.S (United States).), then under the General Data Protection Regulation (the “GDPR (General Data Protection Regulation)”) and applicable data protection laws and regulations you have the rights, among other things, to access your personal information, have us erase it, and/or restrict its further processing.  If you wish to access or delete your personal data (if any) maintained by KDDI America related to advertising on the KDDI America Website, you can contact us at our email address privacy@kddia.com

You also have the rights under GDPR, among others, to:

1. access your personal data.
2. ensure the accuracy of your personal information.
3. the right to have us delete your personal information.
4. the right to restrict further processing of your personal data, and
5. the right to complain to a supervisory authority in your country of residence if data is misused. If you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU (European Union) member state of your residence, your place of work or the place of the alleged infringement.

This California Privacy Notice supplements the KDDI America General Privacy Notice and applies the handling of personal information of our consumers who are residents of California (“consumers” or “you”). We have adopted this policy to comply with the California Privacy Rights Act (“CPRA”), previously known as the California Consumer Privacy Act of 2018. 

CPRA defines personal information as “information that identifies, relates to, describes, references, and is capable of being associated with, or could be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include de-identified or aggregate consumer information. We will implement technical safeguards to prohibit re-identification of de-identified information about you (“personal information”).

We have collected some or all the below the following categories of personal information from our consumers within the last twelve (12) months and will continue to collect the following categories of personal information:

Please note that the examples are not an exhaustive list and personal information collected may fall into multiple categories. Categories and specific pieces of information collected will vary depending on the nature of your relationship with us.

Categories of Sensitive Personal Information We Collect and How We Use and Disclose that Information.

We will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing you prior notice thereof.

We may share or disclose your personal information to a third party for business purposes or commercial purposes. When we disclose personal information to service providers for business purposes or commercial purposes, we enter into a contract that describes such purposes and requires the service providers to both keep that personal information confidential and not use it for any purpose except for performing the contract.

In the preceding twelve (12) months, we have shared or disclosed the following categories of personal information listed above to the following categories of third parties for business purposes or commercial purposes:

• Personal Identifiers and personal information with Affiliates, business partners, and service providers including a company involved in the telecommunications business and a company providing digital marketing service.
• Internet or similar personal information with Advertising distributors, and service providers including a company operating our website.

We have not sold any personal information in the preceding twelve (12) months, and we will not sell any personal information without first obtaining your prior written consent thereto.

The CPRA provides consumers (California residents) with specific rights regarding personal information. This Section 5 describes your CPRA rights and explains how to exercise those rights.

You have the right to request that we disclose certain information to you about our collection, sharing, disclosure or use of your personal information over the past twelve (12) months from the time of your request. Once we receive and confirm your verifiable request, we will disclose to you within 45 days of receipt of a verifiable request, the following information:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share or sell that personal information.
• The categories of personal information sold to us, by each third party who sold us personal information.
• The categories of personal information disclosed for business purposes or commercial purposes; and
• The specific pieces of personal information we collected about you.

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable request, we will delete (and direct our service providers to delete) your personal information from our records, within 45 days of receipt of a verifiable request, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the rights of others to exercise their free speech rights, or exercise other rights provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are aligned with your expectations based on your relationship with us.
• Comply with legal obligations; or
• Make other internal and lawful uses of that information compatible with the context in which you provided it.

We have not sold and will not sell any personal information collected from you, and we will not sell any personal information without first obtaining your prior written consent thereto.

We will not discriminate against California residents for exercising any of their rights under the CPRA. Moreover, unless permitted by the CPRA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services; or
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

To exercise the access and deletion rights described above, please submit a verifiable request to us by contacting us in the manner set forth in Section 6 (Contact Us).

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable request related to your personal information. You may also make a verifiable request on behalf of your minor child.

The “verifiable request” must:

• Provide sufficient information that allows us to verify you are the person about whom we collected personal information or an authorized representative (e.g., a copy of your passport, residence certificate, etc.); and
• Describe your request with sufficient detail that allows us to understand, evaluate, and respond thereto properly and accurately.

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information described above, or wish to exercise your CCPA rights, please do not hesitate to contact us at:

KDDI America, Inc. Personal Data Disclosure Consultation Office

Postal Address:
KDDI America, Inc., 7 Teleport Drive, Staten Island, NY 10311

Email:
privacy@kddia.com

Phone:
1-866-348-3370
(9:00 to 17:00 (EST), except Saturdays, Sundays, public holidays, and New Year holidays)

If you would like to request us to disclose/delete personal information, please download a request form from the below link and fill in necessary information and send it to the above e-mail address.

Request Form to Disclose/Delete Personal Information based on California Consumer Privacy Act