Business Support Tool Omni-Channel Messaging Service - Case Studies

Deliver your message to customers through multiple channels

Overview

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Case Studies

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Case study list

Case study 1

A case study with an education customer, in which a Kintone plugin was developed to meet the customer's needs.

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Case study２

A case study with an IT-industry customer, in which a service was developed to allow for centrally managing employees' safety on the cloud.

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Case study 1 -Kintone plugin developed and introduced-

Education case study. Kintone plugin developed.

Customer issues/needs

Customer wanted to be able to send messages to teachers, parents and students via email and SMS.

The customer had previously used telephone calls for this, and had hesitance toward using a new, unfamiliar tool.

Issues solved through expanding Kintone capabilities!

KDDI America developed a plugin to simultaneously send out emails and SMS messages to addresses saved on Kintone. The customer could modify and use the provided template as needed.

Effects

The customer needed less time to send out messages.
Information could be quickly and reliably sent regardless of recipients being able to take a phone call.
Adding new functionality to the existing Kintone platform to achieve the needed goals cost less than purchasing a new, separate service.

Case study 2 -Emergency safety confirmation service-

A case study with an IT-industry customer, in which a service was developed to allow for centrally managing employees' safety on the cloud.

Customer issues/needs

The customer wanted to deliver messages to their employees faster and more reliably.

They used email as a means of emergency contact, but email is not as readily checked in recent years.

The customer didn't know whether their messages were reaching their employees or the employees were safe.

They lacked the ability to see in real-time if messages were being read and their employees were safe.

Issues solved by using Omnichannel!

SMS, email and LINE included as standard messaging channels. Respondents could answer their safety status through a provided URL or through direct reply.

Effects

Simultaneous messaging across multiple channels.Using different channels matched to respondents or circumstances increased the open rate.

Automatic tallying of message arrival status and responses. Follow-ups with non-responders.

Effects

Central management of message arrival status and responses.

Improved company risk management through effective checking of employee safety.

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SMS and email channels enables for communication via Web Interface or API connection.
Improve your BtoC, BtoB communication and enhance customer engagement by utilizing Omni channel messaging service.

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Learn how BtoC and BtoB industries are using omnichannel communications to reconceptualize customer experience

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