Utilizing various communication platforms (SMS,RCS,LINE,Facebook messenger, Whatsapp,Chatbot,IVR..and more) to deliver your messages to the end user efficiently and more reliably.
Deliver your message to customers through multiple channels
Utilizing various communication platforms (SMS,RCS,LINE,Facebook messenger, Whatsapp,Chatbot,IVR..and more) to deliver your messages to the end user efficiently and more reliably.
Reach customers through multiple channels.
We deliver messages from enterprise to end user more reliably.
Initiate communication with the end user from both sending and receiving.
Enhance engagement with end users.
Visualize delivery results and reaches.
Utilize data to provide customers with effective content and approaches.
Communicate with end users not only by message but also by voice.
Supports multiple languages including English, Japanese and more.
Contribute to improving customer satisfaction by providing a wide rage of solutions such as IVR and Automatic calling system.
There are two types of delivery methods:
Connect to our messaging platform through API and deliver message from the corporate system.
Publish the URL of the submission portal, log in to the portal and deliver message.
Campaign launch and coupon distribution by SMS with high delivery and open rates. In addition to SMS, RCS and application-based message services can be delivered. You can intuitively appeal to end users by combining multimedia such as text, images, videos, and audio.
By incorporating “Common questions” sent to customer support center integrated with the chatbot AI, it is possible to enable end user self resolution. End users can ask questions easily, leading to enhanced customer engagement.
Automatically sorts inquiries from customers to companies according to the content. Simple contents such as information requests are answered via SMS distribution or email. Contents that cannot be handled programmatically are guided to the operator. Improve customer satisfaction by optimizing operators.
KDDI America staff is available for service requests, installations and other inquiries.
For more information about our long-distance and international calling services, please contact a KDDI representative.
SMS and email channels enables for communication via Web Interface or API connection.
Improve your BtoC, BtoB communication and enhance customer engagement by utilizing Omni channel messaging service.
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What is the best solution for your problem?
Please consult a KDDI consultant.