IT Professionals For Your Admin Tasks!
Efficient IT Work Environment from KDDI America
Overview of Helpdesk
Reduces Workload of IT Tasks
From KDDI America, you can now outsource IT Professionals for your IT Administrator duties!
KDDI America's specialized Helpdesk team responds and supports IT administrators and users with their various technical needs to increase work efficiency.
Features of Helpdesk Service
You Can Enroll from Only 1 User!
We do not have any minimum number of users that have to enroll for our helpdesk service. You can join our helpdesk service even from only 1 user.
We offer pricings based on the number of enrolled users, so we can always offer flexible helpdesk service when your team expands in its size.
Not Only IT Troubleshooting, But We Also Support IT Admin Tasks
We know that many people think helpdesk service is only for IT troubleshooting for users, however, KDDI America’s helpdesk offers much more.
We support our customers with management of their important IT assets, reporting, OS/Software/Driver updates, and many more. Tasks that are usually taken cared by IT administrators can be supported by KDDI America to effectively reduce their workload.
We support Japanese and English languages.
You can communicate with KDDI America’s helpdesk via Email, Phone, and Chat.
All US Time Zones Fully Supported
KDDI America’s helpdesk has operation hours that are designed to cater for all US time zones.
We can support your team during 9AM – 6PM local time wherever you are located within the US.
(We can receive inquires 24/7. Only limited call centers are open during night time and weekends)
We Support Wide Range of Applications and Software
KDDI America’s helpdesk can support unique applications and software that are customer specific.
Applications which are strongly customized for your company operation can be discussed with KDDI America’s helpdesk team for support.