KDDI America's network management service provides 24x7 device health monitoring, keeping a constant watch over the status of your network. When incidents occur, we provide a comprehensive response, including troubleshooting, progress reports to customers, and contacting manufacturers for servicing. Furthermore, our customer portal enables you to visually see the status of your monitored devices.
America
Office IT Management Network Management Service
One-stop network monitoring and maintenance
With our Network Management Service, we monitor and manage the devices on your WAN or LAN and respond to any downtime issues that arise, greatly reducing your network management burden.
24-hr, 365-day system monitoring
24x7 monitoring of your servers, routers, switches, etc. for malfunctions. We can provide device replacement and help for any affected parts of your network.
Incident response
We locate where faults occurred, report response progress to you, contact manufacturers for servicing, refer to past examples as necessary, and minimize downtime.
Response for malfunction inquiries
One-stop response to system administrators' inquiries about faults or other issues.
Dedicated customer portal
Real-time display of alerts, incident status, and resource statistics for monitored devices
See the status of your IT infrastructure and increase its performance
We monitor and maintain your IT infrastructure, be it cloud-based such as an Azure or SD-WAN setup, or be it an on-premises installation at one of your locations. We support a wide variety of networks for your location-to-location WANs as well, such as IP-VPN and SD-WAN.
Service menu
| Services | Service Levels | ||||
|---|---|---|---|---|---|
| Lv０ | Lv１ | Lv２ | Lv３ | ||
| Support | Customer portal access | ● | ● | ● | ● |
| 24x7 proactive monitoring | ● | ● | ● | ● | |
| nlimited number of incident responses | ● | ● | ● | ● | |
| Backlog service account provision | - | ● | ● | ● | |
| Posting alert messages to Backlog | - | ● | ● | ● | |
| Support by email | - | ● | ● | ● | |
| Support by phone (in emergency malfunction situations) | - | ● | ● | ● | |
| Monitoring | Device health monitoring | ● | ● | ● | ● |
| Resource monitoring | ● | ● | ● | ● | |
| Log monitoring | - | ● | ● | ● | |
| Traffic monitoring | ● | ● | ● | ● | |
| Maintenance | Malfunction level 1 response (restart) | - | - | ● | ● |
| Remote support | - | - | ● | ● | |
| Malfunction level 2 response (investigate/fix) | - | - | ● | ● | |
| Analyses by vendors | - | - | - | ● | |
| Server starting/stopping | - | - | - | ● | |
| Patch application (OS/middleware) | - | - | - | ● | |
| Middleware upgrading | - | - | - | ● | |
Leave it to us at KDDI America
KDDI America provides a multitude of network services, from site-to-site network connections to Internet access. We also can support you in creating secure, zero-trust networks. Please feel free to contact us for more information.
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What is the best solution for your problem?
Please consult a KDDI consultant.